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Commonwealth of Pennsylvania · 1 day ago

Customer Support Representative (Limited Term Clerical Assistant 2)

Dauphin County, PA

Full-time

Onsite

New Grad, Entry Level

$18.46/hr - $18.46/hr

0+ years exp

The Commonwealth of Pennsylvania is seeking Customer Support Representatives for the Fish and Boat Commission to assist the public with fishing licenses, boat registrations, and related inquiries. This role involves working in a call center environment and providing excellent customer service to residents.

Non Profit

Responsibilities

Assist the general public in the sales of fishing licenses and permits, boat registration and/or titling application inquiries

Assist customers and the general public with any other Commission-related inquiries and transferring calls or messages to other Bureaus, as appropriate

Assist with the processing of boat registration and title applications depending on call volume

Answer incoming requests for information about boat registrations and/or boat titles received via mail, telephone, e-mail and/or fax from the general public, boating issuing agents, boat dealers, lien holders (financial institutions or other organizations that perfect a security interest in a boat), and others

Qualification

Customer serviceClerical experienceCommunication skillsProblem-solvingAttention to detail

Required

Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

Graduation from high school; or

An equivalent combination of experience and training

You must be able to perform essential job functions