Crescent Hotels & Resorts · 1 month ago
Engineering Operations Manager
Horseshoe Bay, Texas, United States
Full-time
Onsite
Mid, Senior Level
5+ years expCrescent Hotels & Resorts is seeking an Engineering Operations Manager for their Horseshoe Bay Resort. This role involves overseeing the maintenance and quality assurance of the resort's facilities, ensuring safety and compliance while leading the Engineering team to provide exceptional service and maintain high standards.
HospitalityLeisure
Responsibilities
Manage all repair work, encompassing hardware, plumbing, electrical equipment (including lamps, outlets, and switches), air conditioners, and cosmetic items
Conduct weekly inspections of all guest rooms to ensure they meet Horseshoe Bay Resort's quality standards
Manage all PRT records to accurately track progress, ensuring Preventive Maintenance is performed a minimum of three times per year
Personally inspect all VIP arrival rooms following VIP PRT completion to guarantee the room is in absolute VIP condition for incoming guests
Perform weekly inspections of public areas to ensure the excellent condition of wall coverings, paint, lighting, ceilings, vending areas, exterior railings, facades, rockwork, sidewalks, bridges, and exterior paneling
Manage work order tickets (Hotsos), prioritizing them based on urgency and delegating tasks effectively to engineers or trade workers, ensuring timely completion and follow-up
Generate weekly and monthly Hotsos reports for the Director of Engineering to facilitate follow-up with Operations personnel, Resort Management (RM), and the Managing Director
Provide updated corporate audit monthly logs, ensuring they are signed by the RM or Managing Director in strict adherence to internal audit guidelines
Maintain constant awareness of all existing departmental Job Safety Analyses (JSAs). Strive to work in an accident-free manner and actively cultivate a safe work environment for all associates
Continuously monitor conditions that may endanger associates or guests, taking immediate action to correct any hazardous conditions identified
Report all emergency repairs immediately to the Director of Engineering, ensuring related work order tickets are tracked and completed promptly
Accurately read, log, and track readings from meters, gauges, and other measuring units. Maintain a thorough daily log of all activities and problems encountered, ensuring clear and complete information is passed on to the subsequent shift
Qualification
Required
High school diploma or equivalent is required
Minimum of five years of experience in Engineering management is required
Previous experience in hotel or resort Engineering and Maintenance being essential
Proven ability to manage and lead teams of 10 or more associates
Strong management and leadership qualities
Ability to lead full-scale, resort-wide projects
Must have and maintain a valid driver's license
Must be able to comprehend reading materials and communicate accurately, both verbally and in writing, in English
Must possess a strong sense of teamwork and professionalism
Must be able to walk, sit, and ascend/descend stairs as a daily routine
Must regularly lift and/or move up to 10 pounds
Must frequently lift and/or move up to 50 pounds
Must occasionally lift and/or move up to 100 pounds
Must maintain a neat and clean overall appearance
Preferred
Technical Trades emphasis in education
Benefits
Health Insurance: Medical, Dental, and Vision Insurance plans.
401(k) plan with employer matching contributions.
Long and short-term Disability coverage, Major Illness Insurance, Accident Insurance, and Critical Illness and Accident plans.
Associate Relief Fund.
Paid Vacation and Paid Holidays.
Subsidized Associate housing and shuttle service.
Weekly meal subsidies.
Retail and dining discounts at Horseshoe Bay Resort, along with discounts at over 100 Crescent Hotels & Resorts properties nationwide.
Limited access to some resort amenities, including Golf and Amenity Privileges (Note: Privileges are based on occupancy and business levels).
Fun associate outings and events throughout the year.
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
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