National General · 7 hours ago
PIP Claims Assistant - National General
United States
Full-time
Remote
New Grad, Entry Level
$17.98/hr - $24.76/hrNational General is a part of The Allstate Corporation, offering a variety of insurance products through a network of agents and directly to consumers. The PIP Claims Assistant role involves handling moderately complex claim-related activities, ensuring compassionate and efficient service to customers while managing claim files and supporting documentation.
FinanceFinancial ServicesInsurance
No H1B
Responsibilities
Makes and maintains a connection with the customer by understanding and meeting their needs
May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Participates in or assists in training new or less experienced employees and demonstrating work processes
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Receives, screens and routes incoming telephone calls and other electronic correspondence
Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Qualification
Required
Performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses
Handles one or a combination of claim files as directed by management
Delivers compassionate service that is fast, fair, and easy to ensure customer retention
Makes and maintains a connection with the customer by understanding and meeting their needs
May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Participates in or assists in training new or less experienced employees and demonstrating work processes
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Receives, screens and routes incoming telephone calls and other electronic correspondence
Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Company
National General
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States.
Founded in 1920
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$189.99M2020-07-07Acquired
2014-02-21Undisclosed· $189.99M
Leadership Team
Denise Weber
Executive Asst. to CEO
Patrick Macellaro
Chief Financial Officer
Recent News
2025-08-04
Research and Markets
2025-06-26
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