FIS · 21 hours ago
System Administrator Seniors
Jacksonville, FL
Full-time
Hybrid
Senior Level
5+ years expFIS Management Services, LLC is seeking Systems Administrator Seniors in Jacksonville, FL to perform Salesforce administrative functions. The role involves managing Salesforce support requests, developing training programs, and creating documentation while ensuring system configuration meets regulatory requirements.
BankingFinancial ServicesFinTechPayments
Responsibilities
Perform Salesforce administrative functions including user account maintenance, system configuration, creation and maintenance of workflow rules, process builders, validation rules, approval processes, reports and dashboards
Manage day-to-day Salesforce support requests from users according to established SLA
Participate in the development of relevant training programs related to the Salesforce platform
Create and maintain Salesforce-related business, technical and user documentation
Create and maintain reports and dashboards in Salesforce to provide relevant insights that support strategic objectives and KPIs
Proactively identify areas for improvement introducing innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices, in close coordination with the Product Owner
Liaise between the business analysts, internal systems team, and external vendors, developing solutions to meet user requirements, in close coordination with the Product Owner
Keep abreast of Salesforce initiatives and technology trends that impact the business to continue to improve efficiencies on the Salesforce platform
Manage system issues appropriately and escalate to support center and senior management when needed
Facilitate system testing, working with business analysts to identify test cases, develop test scripts and conduct test execution
Act as subject matter expert in Salesforce~ importing data, data loader, creating reports, building dashboards, tech support and administer training to users
Provide daily support to end users including managing issue resolution and performing root cause analysis
Work on initiatives to ensure users adoption and satisfaction
Communicate regularly with user base regarding new features, enhancements, and changes to the system
Expand use of Salesforce~ attend planning meetings, assist with determining if /how Salesforce can be used in new ways as opposed to purchasing a new system
Create and maintain Bank hierarchy, user groups and roles within all CRM applications
Ensure appropriate workflows based on product design
Ensure system configuration and product specifications follow regulatory requirements
Provide recommendations on new/enhanced product or service offerings by the various vendors that will improve efficiencies, control risk, or improve profitability
Troubleshoot system issues by opening tickets and monitoring their resolution and keep system users updated on system issues and their resolution
Provide systems expertise to drive operational best practices
Maintain interfaces with applicable systems
Participate in user groups and conferences provided by vendor to ensure the Bank is applying best practices
Participate in training on and off site as provided by vendor
Qualification
Required
Bachelor's degree or foreign equivalent in Computer and Information Science, Computer Science, Computer Engineering or related field
Five (5) years of progressively responsible experience in the job offered or a related occupation
Working with Apex programming language for Salesforce development to develop complex business logic ensuring scalability and performance
Utilizing OmniStudio to support Salesforce environment development
Writing Apex unit tests for required code coverage
Understanding and working with Salesforce ecosystem including Salesforce object model, Lightning Web Components, Visualforce, Lightning Design System, and SOQL
Performing Version Control and Continuous Integration/Continuous Deployment (CI/CD) experience using Git, Bitbucket, and AutoRabit tools
Salesforce Platform Developer I certificate
Salesforce Platform App Builder certificate
Salesforce Administrator certificate
Preferred
Master's degree in the above listed fields and three (3) years of experience in the above listed skills
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
Payments Dive
2026-01-16
Electronic Payments International
2026-01-15
Company data provided by crunchbase