Intermax Networks ยท 6 hours ago
MSP Sr Systems Engineer
Coeur d'Alene, ID
Full-time
Onsite
Senior Level
5+ years expIntermax Networks is a company that specializes in providing managed services and consulting. They are seeking an MSP Sr Systems Engineer to perform pre-sales engineering, coordinate customer onboarding, and respond to customer issue escalations while also serving as a subject matter expert in enterprise systems.
Information Technology
Responsibilities
Perform pre-sales engineering; assessing customer needs to determine the best fit of services to provide and their value to the customer
Coordinate and drive customer onboarding; both through delegation and follow up, and through performing onboarding tasks
Create and maintain customer roadmap documentation that includes compliance with Intermax MSP best practices and customer technology needs, as well as establishing a timeline of major improvements for the customer environment
Respond to customer issue escalations, providing guidance and direction to staff for resolution or working directly with the customer to resolve the issue
Collaborate with cross-functional teams to understand business requirements and develop innovative solutions that meet those needs while adhering to industry best practices
Design, deploy, administer, monitor, and enhance foundational Enterprise systems, including technologies such as Active Directory, Azure AD (incl. Azure AD Connect), Group Policy, DNS, DHCP, file & print services, Microsoft 365
Monitor and maintain system performance, ensuring optimal performance, security, and availability
Proactively identify and resolve technical issues to minimize downtime and maintain a high level of user satisfaction
Develop and maintain comprehensive documentation for all implemented systems, including architectural diagrams, configurations, and operational procedures
Evaluate and recommend new technologies, tools, and best practices to improve efficiency, security, and reliability of employee-facing systems
Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement
Scope and deliver client and internal projects and initiatives
Timely execution of project tasks, activities, and status reporting
Perform and delegate responsibilities to design, implement, and maintain client and internal projects
Other duties as assigned
Qualification
Required
Must have 5+ years of relevant experience in System Engineering
Windows Server and Microsoft 365 Administration (Mandatory)
VMware, Solarwinds RMM, Cove (N-able) Backup/Recovery, Azure AD, collaboration tools
Proficient knowledge of user access control, patching and networking stacks
Must have strong communications skills, both verbal and written
Must have solid troubleshooting skills
Preferred
Previous MSP (Managed Service Provider) experience a strong plus
Experience managing server and cloud infrastructure in an Azure environment a plus
Knowledge of TCP/IP and basic network routing protocols a plus
Certifications (WatchGuard, Microsoft Administration/M365/Azure, VMware or any security-based) are a strong plus
Experience working with storage arrays (HP or Dell) a plus
Advanced knowledge of PowerShell scripting a strong plus
SolarWinds RMM experience a strong plus
Benefits
PTO - a minimum of 10 days a year (first year prorated), increasing annually based on time-in-service.
SIMPLE IRA - contributing to your plan account makes you eligible for a match of up to 3% of your earnings.
HEALTHCARE INSURANCE: Intermax offers an HSA or PPO healthcare plan through Regence and pays the premium for the employees.
Group short-term disability coverage, employer paid for employee.
Group long-term disability coverage, employer paid for employee.
Dental
Vision
Critical Illness
Accidental
Cancer
Life and AD&D
FSA
Company
Intermax Networks
Intermax Networks is the largest independent Internet, Voice, Data, and IT Managed Services network provider in the Inland Northwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase