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Western Veterinary Partners · 1 day ago

Director of Operations

Denver, CO

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Western Veterinary Partners is a mission-driven company based in Denver, CO, seeking a Director of Operations to lead a portfolio of animal hospitals across Virginia and West Virginia. The role involves supporting veterinary practices in achieving operational excellence, building culture, and managing financial objectives while fostering team development and growth.

Health CareHospitalPetVeterinary

Responsibilities

Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth

Achieve results through influence and partnership versus through authority or directives

Maintain regular communication with doctors and office staff to review practice trends and performance objectives

Champion WVP's culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission

Provide oversight and support to practice level managers and administrative staff, as well as regional managers

Instill a sense of accountability and service excellence with our teams at all levels

Identify opportunities to improve and maintain site-level employee engagement

Facilitate connections and community among individuals and hospitals within markets and the region

Develop collaborative and productive relationships across the organization

Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives

Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement

Set, manage and exceed WVP's financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company

Provide overall P&L management for the business, along with a vision for near and long-term value creation

Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans

Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth

Prioritize areas of focus based on impact and urgency; help team do the same

Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business

Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity

Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession

Nurture and elevate innovation and growth ideas to build tangible, scalable programs

Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth

Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels

Qualification

Multi-site managementP&L managementStrategic planningVeterinary experienceBudget managementTeam buildingSelf-directedExcel proficiencyPowerPoint proficiencyTableau proficiencyActive listeningCommunication skillsOrganizational skillsCollaborationDetail-oriented

Required

Must reside in Virginia or West Virginia and be open to travel across the assigned territory- 70% of the time

5+ years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience strongly preferred

Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau

P&L responsibility and experience with budget management, personnel management, and team building

Strong active listening and written and verbal communication skills; Executive presence

Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met

Highly organized and detail-oriented work ethic

Ability to work collaboratively with all team members, both at the practice level and at the corporate level

Self-directed and able to work independently

Bachelor's degree required, master's degree (MBA) highly preferred

Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 70% of time). Occasional travel to Denver and other company activities