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New Enterprise Stone & Lime Co., Inc. · 10 hours ago

Customer Service Representative

East Earl, PA

Full-time

Onsite

New Grad, Entry Level

New Enterprise Stone & Lime Co., Inc. is seeking a Customer Service Representative to handle customer inquiries and resolve issues related to pricing and delivery services. The role involves collaborating with Dispatchers and Sales Representatives to ensure customer satisfaction and efficient service delivery.

Construction

Responsibilities

Develops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers

Receives incoming calls and effectively addresses the call accordingly

Issues customer verbal quotes providing price and availability information

Converts customer request or quote into sales order

Research existing quotes and orders and assigns new request to proper quote or sales order when applicable

Utilize mapping program to provide detailed delivery instructions to drivers

Cross train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required