Safran · 1 month ago
Senior OEM Operations Manager
Seattle, Washington, United States
Full-time
Hybrid
Senior LevelSafran is a leading aerospace company, and they are seeking a Senior OEM Operations Manager. The role involves coordinating OEM support, managing the support team, and ensuring customer satisfaction through effective communication and documentation.
AerospaceInfrastructureNavigationTransportation
Responsibilities
Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality to provide OEM support
Serve as the direct interface with customer personnel, including seat suppliers, monument vendors, airlines, and OEM staff
Manage the OEM support team and escalate OEM and customer issues to the appropriate department when immediate resolution is not possible
Ensure the OEM support team remains customer-focused, providing on-time support with accurate and detailed documentation for internal troubleshooting
Participate in OEM and customer support calls and face-to-face meetings
Coordinate with Technical Publications to ensure documentation aligns with OEM applications
Provide direction, work scope prioritization, and guidance to the OEM support team, including handling complex or challenging problems
Train and mentor the OEM support team in job duties, identifying and providing necessary training for departmental and individual development
Develop work schedules based on budgets and workload, manage daily progress, and participate in team activities to facilitate productivity
Interpret and communicate work procedures and company policies to staff
Measure job performance, coach staff for improvement, and conduct regular performance reviews
Evaluate OEM team performance and recommend appropriate actions
Collaborate with Executives and Managers to update and monitor department or project progress, and mitigate budgetary variances as needed
Monitor and address budgetary variances proactively
Ensure compliance with occupational health and safety regulations and promote the well-being of the team
Act as the lead responsible for all technical aspects
Facilitate discussions and conflict resolution, promoting professional behavior, expectations, and team values
Continuously contribute to improving established processes
Perform other job-related duties as assigned
Oversee and support site operations in assigned regions and other locations as business needs arise
Qualification
Required
Coordinate with Suppliers, Program Management, Sustaining Engineering, and Quality to provide OEM support
Serve as the direct interface with customer personnel, including seat suppliers, monument vendors, airlines, and OEM staff
Manage the OEM support team and escalate OEM and customer issues to the appropriate department when immediate resolution is not possible
Ensure the OEM support team remains customer-focused, providing on-time support with accurate and detailed documentation for internal troubleshooting
Participate in OEM and customer support calls and face-to-face meetings
Coordinate with Technical Publications to ensure documentation aligns with OEM applications
Provide direction, work scope prioritization, and guidance to the OEM support team, including handling complex or challenging problems
Train and mentor the OEM support team in job duties, identifying and providing necessary training for departmental and individual development
Develop work schedules based on budgets and workload, manage daily progress, and participate in team activities to facilitate productivity
Interpret and communicate work procedures and company policies to staff
Measure job performance, coach staff for improvement, and conduct regular performance reviews
Evaluate OEM team performance and recommend appropriate actions
Collaborate with Executives and Managers to update and monitor department or project progress, and mitigate budgetary variances as needed
Monitor and address budgetary variances proactively
Ensure compliance with occupational health and safety regulations and promote the well-being of the team
Act as the lead responsible for all technical aspects
Facilitate discussions and conflict resolution, promoting professional behavior, expectations, and team values
Continuously contribute to improving established processes
Perform other job-related duties as assigned
Oversee and support site operations in assigned regions and other locations as business needs arise
Company
Safran
Safran is an international technology group with divisions in aerospace, defense, and security.
Founded in 2005
10001+ employees
H1B Sponsorship
Safran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-01-02Post Ipo Equity
1999-04-01IPO
Leadership Team
Pierre-Antony Vastra
Safran Aerosystems - Executive VP, Communication and Secretary General (Safran Aerosystems)
Tinku Rasheed
Senior Director, Research & Technology, Product Engineering
Recent News
Digital Journal
2026-01-16
2026-01-03
Company data provided by crunchbase