Branch Operations Administrator jobs in United States
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Isabella Bank · 4 weeks ago

Branch Operations Administrator

positionMount Pleasant, Michigan, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Isabella Bank is a financial institution seeking a Branch Operations Administrator to develop and maintain operational procedures across its branch network. The role involves enhancing customer service experiences and providing training to branch staff to ensure consistency in operations.

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Responsibilities

Develop and oversee teller-training materials for teller and branch processes
Provide guidance for operational training for new branch managers and teller supervisors
Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures
Develop and maintain branch operational procedures for branch software applications
Utilizes data to resolve operational problems; and identifies process improvements
Assists branches in customer service operations by orienting and coaching branch leadership
Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services
Reviews branch processes to ensure consistency and identify training needs
Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches
Performs other similar or related duties as necessary

Qualification

Banking experienceBranch operationsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointProblem solvingManagement skillsCoachingTrainingData analysisCommunication skillsOrganizational skillsInterpersonal skills

Required

Bachelor's degree required
5 years of banking experience in branch operations required
Strong verbal and written communication skills
Strong computer knowledge in Microsoft Word, Excel, and PowerPoint
Ability to make decisions and solve complex problems
Strong management and organizational skills
Strong interpersonal skills with ability to deliver effective coaching and training
Ability to identify and analyze data

Company

Isabella Bank

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Isabella Bank is a financial services company that provides online, mobile, text, and community banking to each of its communities.
dateFounded in 1903
location
Mount Pleasant, Michigan, USA
people-size201-500 employees
web-link
http://isabellabank.com

Funding

Current Stage
Growth Stage
Total Funding
$30M
2021-06-17Debt Financing· $30M

Leadership Team

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Gerald Ritzert
Chief Financial Officer
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Jerome Schwind
President & Chief Operating Officer
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Recent News

MarketScreener
Isabella Bank Corp announces the appointment of Gerald J. Ritzert as its chief financial officer
2026-01-06
Morningstar.com
Ritzert Joins Isabella Bank Corporation as Chief Financial Officer
2026-01-05
thefly.com
Isabella Bank appoints Dow CTO Brian Tessin to board of directors
2025-10-10
Company data provided by crunchbase