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CERTEX USA · 1 day ago

Inside Sales/Customer Service

National City, CA

Full-time

Onsite

Entry, Mid Level

$22/hr - $23/hr

2+ years exp

CERTEX USA is looking for an enthusiastic, experienced Inside Sales/Customer Service Representative to join their team in San Diego. In this role, you will assess customer needs, produce quotes and proposals, and ensure customer satisfaction while maintaining up-to-date product knowledge.

ConstructionConsultingIndustrialManufacturing

Responsibilities

Generate new and repeat sales by providing product and technical information in a timely manner

Determine customer requirements and expectations to recommend specific products and solutions

Recommend alternate products based on cost, availability or specifications

Present price, credit and terms in accordance with standard procedures of the company

Accurately process customer transactions such as orders, quotes or returns

Provide accurate information regarding the availability of in-stock items

Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Develop meaningful relationships with customers to encourage trust and loyalty

Actively participate in shipping, receiving and inventory processes

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

Fill requests for catalogs, information or samples

Capturing accurate and complete information in Company software

Manage time effectively, meet personal goals and work effectively with other members of the distribution team

Present a professional image at all times to customers and vendors

Qualification

Customer ServiceSales ExperiencePC ProficiencyOrganizational SkillsVerbal CommunicationWritten CommunicationInterpersonal SkillsTime ManagementAttention to Detail

Required

Customer Service 2 years (required)

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Ability to calculate percentages and pricing quickly and accurately

Strong Time Management skills

Ability to work independently

Pass pre-employment drug and alcohol screen and criminal background check

Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document

Display a professional and courteous attitude

Report to work at the designated start time/maintain a strong attendance record

Willing to travel to various work sites or training as required

Willing to work overtime when necessary

Strictly adhere to safety requirements and procedures and comply with the Company's 'Stop Work' policy

Wear personal protective equipment (PPE) in designation operations and production areas as directed

Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Ability to sit for long periods of time

Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse

Ability to reach, bend, stoop occasionally

May occasionally lift or move up to 25 pounds

Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc

Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference

Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility