Apply on Employer Site

New Enterprise Stone & Lime Co., Inc. · 13 hours ago

Customer Service Representative (Dispatcher)

Duncannon, PA

Full-time

Onsite

New Grad, Entry Level

New Enterprise Stone & Lime Co., Inc. is seeking a Customer Service Representative (Dispatcher) to provide exceptional customer service and manage dispatch operations. The role involves addressing customer inquiries, scheduling deliveries, and ensuring compliance with transportation laws and safety regulations.

Construction

Responsibilities

Receives incoming calls and effectively addresses the call accordingly

Provides verbal pricing and availability information

Works closely with area Sales Representative to provide high quality customer service and accurate pricing

Converts customer request or quote into sales order

Assign trucks to specific orders based on delivery needs and product type

Maintain close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries

Act as liaison between drivers, quarries/plants, jobs, and customers. This includes addressing inquiries, providing updates, and resolving delivery-related concerns

Ensure that all trucking operations comply with relevant transportation laws, safety regulations, and company policies

Handle unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions

Cross-train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross-training responsibilities include training new coworkers

Research existing quotes and orders and assigns new request to proper quote or sales order when applicable

Perform other duties as assigned

Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency

Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries

Communicate delivery details, access instructions, and safety considerations to oil delivery drivers

Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests

Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements

Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly

Qualification

Transportation laws knowledgeDispatching experienceCustomer service experienceMicrosoft Office SuiteProblem-solving abilityAttention to detailOrganizational skillsCommunication skillsTeamwork ability

Required

Proven ability to make quick decisions and problem-solve based on factual information

Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously

Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work

Ability to work independently but as part of a team concept

Excellent communication and interpersonal skills

High School Diploma or GED required

Preferred

Proven experience in transportation, customer service, and dispatching experience preferred

Knowledge of aggregate products, specifications, and delivery schedules preferred

Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred

Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas

Knowledge of trucks accessories and usages, and applications for each preferred

Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred

Basic knowledge of product offering purpose, and properties