NEOGOV · 2 hours ago
Technical Support Engineer I/II
Depending on Assignment, CA
Full-time
Onsite
Entry, Mid Level
$6,063.42/mo - $7,616.92/mo
1+ years expKern County is seeking Technical Support Engineers I/II to provide essential IT support across various departments. The role involves installation, configuration, troubleshooting, and repair of operating systems, software applications, and IT hardware, ensuring efficient network operations and customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assessing the applicant's knowledge of the procedures and techniques used in the installation, configuration, support troubleshooting and repair of applicable operating systems, server and storage related equipment, software applications, other IT hardware and peripherals
Evaluating customers' needs and requirements and identifying possible business solutions
Managing or coordinating the data processing operations for a department or organization
Qualification
Required
Graduation from an accredited college or university with a bachelor's degree, including 15 semester (25 quarter) units in computer science or management information systems AND one (1) year of paid experience in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Completion of (60) semester (90) quarter units from an accredited college or university with course work in computer science or management information systems AND three (3) years of paid experience, one (1) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Completion of an accredited trade or vocational school training program in computer repair, computer science or information systems AND three (3) years paid experience, one (1) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Two (2) years of experience as a Technical Support Specialist III in the Kern County classification systems
Five (5) years of experience, three (3) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Graduation from an accredited college or university with a bachelor's degree, including 15 semester (25 quarter) units in computer science or management information systems AND two (2) years of paid experience, one (1) of which must have been paid experience in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Completion of (60) semester (90) quarter units from an accredited college or university with course work in computer science or management information systems AND four (4) years of paid experience, two (2) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Completion of an accredited trade or vocational school training program in computer repair, computer science or information systems AND four (4) years of paid experience, two (2) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Two (2) years of experience as a Technical Support Engineer I in the Kern County classification systems
Six (6) years of experience, four (4) of which must have been in a complex IT environment utilizing principles and techniques which include system support, troubleshooting and resolution of network problems, managing or coordinating the data processing operations for a department or organization
Benefits
Health Insurance
Retirement Program
Deferred Compensation
Social Security Administration
Employee Assistance Program
Voluntary Benefits
Paid Holiday Leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase