Lighthouse Psychiatry Brain Health Center ยท 18 hours ago
Administrative Support Specialist (Scottsdale)
Scottsdale, AZ
Full-time
Onsite
Entry Level
$17/hr - $22/hr
2+ years expLighthouse Psychiatry is a mission-driven outpatient psychiatry practice serving Arizona communities with evidence-based mental health care. They are seeking an Administrative Support Specialist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting.
Health CareMedicalMental HealthOutpatient Care
Responsibilities
Greet patients and visitors; manage check-in/check-out with professionalism and empathy
Answer phones, route calls, manage voicemail, and respond to email/portal inquiries
Prepare new-patient packets and ensure completion of HIPAA, consent, financial, and intake forms
Manage waitlists, cancellations, reschedules; fill openings efficiently
Schedule new and follow-up appointments by provider criteria (service type, age, insurance, specialty)
Maintain provider calendars and appointment templates in the EHR
Coordinate referrals, follow-ups, and multi-visit treatment series
Monitor no-shows and late arrivals; perform reminder and rebooking outreach
Enter/update demographics, insurance, pharmacy, and contact information
Scan, upload, fax, and index documents in the EHR (records, legal/disability forms, correspondence)
Process Release of Information (ROI) requests per policy; maintain HIPAA compliance at all times
Perform routine chart checks for accuracy and completeness
Collect copays/fees, post payments, reconcile daily receipts
Verify basic insurance and coordinate with billing on eligibility or account questions
Track authorizations and external paperwork; maintain spreadsheets/logs accurately
Keep the front office organized; open/close office per protocol
Serve as liaison between patients, clinicians, and management
Document calls/messages in EHR or internal systems
Cross-train on additional office procedures; assist with medical office workflows as needed (training provided)
Qualification
Required
2+ years in a medical, mental health, or behavioral health office
Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel)
Excellent organization, attention to detail, and time management
Professional written/verbal communication; strong customer service
Ability to handle confidential information with discretion
Ability to stand, walk, stoop, and bend for administrative operations for extended periods
Ability to lift up to 25 lbs
Visual/auditory acuity for computer work, phone use, and in-person interaction
Strict adherence to confidentiality and safety protocols
Must comply with HIPAA, Arizona privacy laws, and Lighthouse policies regarding Protected Health Information (PHI)
Employment contingent on completion of applicable background checks and onboarding requirements in accordance with Arizona law
Preferred
Psychiatry or behavioral health experience
Insurance verification, authorizations, and basic billing workflows
Medical Assistant (MA) certification or clinical support experience
High-volume scheduling and document management
Benefits
Growth opportunities within a specialty mental health clinic.
Emphasis on work-life balance; generally, no weekend responsibilities.
Company
Lighthouse Psychiatry Brain Health Center
Lighthouse Psychiatry Brain Health Center specializes in brain care, mental health care, and personalized care.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chung Trinh
Co-founder/CEO
Company data provided by crunchbase