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GEICO · 20 hours ago

Staff Engineer, Interactive Voice Response - AI/ML

New York, NY

Part-time

Hybrid

Senior Level, Lead/Staff

$115K/yr - $230K/yr

6+ years exp

GEICO is a leading insurance company that values innovation and customer service. They are seeking a Staff Engineer to design and develop large-scale AI applications that enhance customer self-service across various communication channels, while collaborating with cross-functional teams to ensure system reliability and performance.

Auto InsuranceFinancial ServicesGovernmentInsuranceInternetMobile

No H1B

Responsibilities

Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)

Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience

Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions

Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring

Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment

Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services

Consistently share best practices and improve processes within and across teams

Qualification

AI/ML frameworksPythonDistributed systemsCloud servicesJavaC++Microservices architectureREST APIsContinuous deliveryPowerShell scriptingApplication monitoringDeveloper toolingFast-paced environment

Required

Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++

Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance

Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)

Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation

Experience in building products using micro-services oriented architecture and extensible REST APIs

Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems

Experience with continuous delivery and infrastructure as code

Experience in leveraging PowerShell scripting

Experience in existing Operational Portals such as Azure Portal

Experience with application monitoring tools and performance assessments

Ability to excel in a fast-paced, startup-like environment

Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)

6+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)

4+ years of experience in open-source frameworks

3+ years of experience with architecture and design

3+ years of experience with AWS, GCP, Azure, or another cloud service

Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Company

GEICO

Glassdoor2.7

GEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway.

Founded in 1936

Chase, Maryland, USA

10001+ employees