Cincinnati Fan ยท 7 hours ago
Onsite IT Technical Support Specialist
Mason, OH
Full-time
Onsite
Entry, Mid Level
2+ years expCincinnati Fan, part of SPX Technologies, is a leading manufacturer of industrial fans and blowers. As an IT Technical Support Specialist, you will deliver comprehensive IT services to end users, ensuring efficient resolution of incidents and service requests while providing exceptional customer service, both in-person and virtually.
IndustrialMachinery ManufacturingManufacturing
Responsibilities
Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions
Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system
Escalate incidents to appropriate IT resources in accordance with established procedures
Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues
Support ancillary systems such as desk phones, key fob system, and surveillance cameras
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines
Provision and maintain factory tablets to users in accordance with IT policy and procedures
Track and manage IT assets in accordance with IT procedures
Identify, research, and assist in implementation of new technologies
Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues
Support ancillary systems such as desk phones, key fob system, and surveillance cameras
Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines
Provision and maintain factory tablets to users in accordance with IT policy and procedures
Track and manage IT assets in accordance with IT procedures
Identify, research, and assist in implementation of new technologies
Deliver excellent customer service, building rapport with end users
Provide clear and concise instructions and explanations
Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues
Support sales reps and internal users with site specific applications and scenarios
Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions
Assist in the development and/or implementation of IT policies, procedures, and best practices
Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement
Participate in other projects as assigned that relate to the overall goals of the department and organization
Qualification
Required
At least 2 years of IT technical support experience in a corporate environment
Preferred
4 years of IT technical support experience in a corporate environment preferred
Proven experience in providing technical support to end users
Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices
Proficiency troubleshooting and resolving technical problems
Prior experience supporting corporate executives
Familiarity with networking concepts, protocols, and configurations
Experience with Desktop, LAN, and telecommunications devices
Knowledge of ITIL (IT Infrastructure Library) principles and practices
Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users
Detail oriented with strong analytical and problem solving skills
Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment
Support onsite production day shift and office schedules working hours
Flexible to provide on-call support, outside of normal working hours, as needed
Associate degree in Information Technology, Computer Science, business, or another related field preferred
Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA)
Benefits
Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans and 401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance, leadership development programs, and recognition programs
Company
Cincinnati Fan
Cincinnati Fan specializes in industrial fans and blowers manufacture.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-15Acquired
Recent News
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