Veteran Air - Heating, Electrical, Plumbing and Drains ยท 16 hours ago
Customer Experience Specialist
Sarasota, FL
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expVeteran Air is committed to providing exceptional customer experiences, and they are seeking a Customer Experience Specialist to ensure a positive and seamless experience for their customers. This role involves managing task distribution, responding to inquiries, resolving issues, and maintaining effective communication in a fast-paced work environment.
CommercialHeating Ventilation and Air Conditioning (HVAC)Home ImprovementResidential
Responsibilities
Oversee the management of tasks, ensuring they are filtered, prioritized, and assigned to the appropriate department
Monitor task completion and ensure timely responses to customer inquiries
Monitor and respond to Birdseye correspondence
Provide immediate assistance to customers who are facing concerns, through live communication channels
Answer customer questions, resolve complaints, and offer information about products, services, orders, and company policies
Handle incoming customer concern calls and make outbound calls in time-sensitive situations, ensuring customer satisfaction
Work collaboratively with team members in a fast-changing environment, maintaining a positive and supportive atmosphere
Share insights and provide feedback to improve team performance and customer satisfaction
Inform the supervisor of any areas of concern related to customer service or task management
Maintain accurate records and reports of work performed, including customer interactions and task completion
Check phone messages and follow up on customer concerns promptly
Take initiative in addressing customer issues, demonstrating a proactive and 'can-do' attitude
Provide effective solutions to customer problems, ensuring a positive resolution
Maintain a positive and professional demeanor in all customer and staff interactions
Exemplify trustworthiness and reliability in handling customer concerns and team collaboration
Qualification
Required
High school diploma or equivalent required
Minimum of 1 year of experience in customer service or a customer-facing role
Experience with computers and related systems in an administrative office environment
Proven ability to work effectively in a fast-paced and constantly changing work environment
Demonstrated ability to communicate effectively and professionally with both customers and co-workers
Benefits
Year-Round Work
Birthday Pay
Paid Time Off (PTO) after 90 Days
Parental Leave
Paid Training
Weekly Pay
7 Paid Holidays
Employee Relief Fund
Education & Tuition Assistance
Robust Benefits Package (Health, Dental, Vision Insurance, 401k Match, IRA, and More)
Employee Discounts
Employee Referral Bonus
Career Growth Opportunities
Company
Veteran Air - Heating, Electrical, Plumbing and Drains
Veteran Air was founded by a Veteran in 2012, and is currently operated by Veteran, Matt Chaney, who retired from the Army after 21 years of service.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase