Mavenir · 3 hours ago
Senior Support Engineer – Cloud Network
Richardson, TX
Full-time
Onsite
Mid, Senior Level
4+ years expMavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. The Senior Support Engineer will provide expert-level support for cloud-based telecom infrastructure and collaborate with various teams to implement and maintain cloud-native services and optimize system performance.
Cloud InfrastructureCommunications InfrastructureSaaSTelecommunications
Responsibilities
Provide expert-level support for cloud-based telecom infrastructure, including services hosted on private cloud environments
Work closely with DevOps, development, and network engineering teams to implement and maintain cloud-native services, CI/CD pipelines, and automated deployment frameworks
Collaborate on cloud architecture design, system performance optimization, and scalability to support telecom applications and services
Oversee design of network, IP planning, end-to-end delivery process, application installation, and configuration of Mavenir products in a Cloud or Virtualization environment
Act as a subject matter expert in providing guidance and best practices in IMS and Cloud architecture, delivery, and solutions
Create documentation such as Method of procedures (MOPs), technical / solutions documents, Low-Level Design and High-Level Design documents
Work with various team in implementing new cloud product launches as per the product roadmap strategy
Coordinate product delivery, bug fixes, and change requests across the various teams (internal & external)
Ensure that IMS systems comply with security best practices and telecom industry regulations (e.g., GSMA, 3GPP)
Ensure critical incidents are handled with urgency, mitigating any negative impact on service delivery
Manage incident escalations, ensuring swift resolution and clear communication with stakeholders
Perform capacity planning and resource scaling to ensure the optimal performance of cloud environments
Develop and maintain automation scripts to streamline deployment, monitoring, and maintenance tasks
Provide regular reports on health, performance, and support activities to senior management
Conduct root cause analysis and identify preventative measures for recurring incidents
Qualification
Required
Requires a Bachelor's degree (or foreign equivalent) in Electrical Engineering, Computer Engineering, Information Technology, Computer Science, Software Engineering, Telecommunications, or a directly related field plus four (4) years of experience in the telecommunication industry
Four (4) years of experience in troubleshooting and debugging call flow of VoLTE/Messaging/RCS/IMS Network with tools and technologies including: Network protocol - VoIP, SIP, TCP/IP, UDP, Diameter, SDP, RTP, MSRP, LIMS/CALEA, IPSEC, SSL/TLS, DNS; Databases - MySQL, CouchDB, MariaDB; and OS - Linux (RedHat, CentOS)
Four (4) years of experience in analyzing and debugging Call Detail Record (CDRs), Transaction Logs (TRLs), Call/network/Wireshark traces, and application logs
Four (4) years of hands-on experience in cloud support roles, with a focus on cloud technologies within telecom environments
Three (3) years of experience as a Technical Architect or Technical Lead in LTE/VoLTE/IMS Networks domain, specializing in designing and deploying high-availability, fault-tolerant, and scalable systems serving millions of subscribers for Tier-1 Service Provider
Three (3) years of experience in Cloud/Virtualization technology: Network Function Virtualization (NFV), VM Hypervisor, OpenStack, Containerization (Kubernetes, Docker), Microservices, and Private/public cloud
Three (3) years of experience in Design & Architecture of IMS: High-Level Design (HLD) and Low-Level Design (LLD)
Three (3) years of experience with network automation, SDN (Software-Defined Networking), or NFV (Network Function Virtualization)
Three (3) years of experience in cloud infrastructure design, including compute, storage, networking, and security
Company
Mavenir
Mavenir is a provider of cloud-native network infrastructure that develops multimedia communications and information processing software.
1001-5000 employees
H1B Sponsorship
Mavenir has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.33BKey Investors
Siris Capital GroupKoch Strategic PlatformsAugust Capital
2025-06-16Debt Financing· $300M
2024-05-30Private Equity· $75M
2023-05-02Private Equity· $100M
Leadership Team
Pardeep Kohli
President & CEO
B
Bala Balasekar
VP Hardware Development, Radio Access Products
Recent News
Mobile World Live
2025-12-09
2025-12-09
Company data provided by crunchbase