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Kimley-Horn · 6 hours ago

Customer Success Manager

Eden Prairie, MN

Full-time

Onsite

Mid, Senior Level

$90K/yr - $120K/yr

6+ years exp

Kimley-Horn is a company focused on building strong client relationships and fostering employee growth. They are seeking a post-sales customer success manager to enhance their SaaS business by ensuring client satisfaction and driving product adoption.

Civil Engineering

Growth Opportunities

Responsibilities

Understand what success looks like for each client and enable them to reach their goals

Proactively communicate new features, product enhancements and release details to customers

Develop and implement strategies to alleviate client concerns and provide recommendations for improving their experience

Gather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategies

Make solution configuration changes upon client request

Onboard new clients and drive adoption

Conduct new user training during client onboarding and thereafter

Identify opportunities to expand the use of technology solutions within client accounts

Cultivate and grow working relationships with internal partners across the firm

Collaborate with internal teams/partners to align sales plans and objectives

Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences

Willingness and ability to travel

Perform other duties as needed or assigned

Qualification

Customer success managementCRM experienceSaaS application configurationEffective communicationEmotional intelligenceOutgoing personalityAEC industry experienceTeam playerPositive attitudeSelf-motivation