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OTAVA® · 19 hours ago

BSS Systems Engineer

United States

Full-time

Remote

Senior Level

$85K/yr - $115K/yr

5+ years exp

OTAVA® is an award-winning company that focuses on providing robust Business Support Systems. The BSS Systems Engineer will be responsible for configuring, integrating, and maintaining core systems that support service delivery and billing operations, ensuring platform reliability and automation across various systems.

Cloud ManagementCloud SecurityCloud StorageInformation TechnologySecuritySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools

Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts

Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services

Ensure data integrity and synchronization between CRM, NMS, and billing platforms

Troubleshoot system-level issues and ensure timely resolution

Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows

Participate in vendor evaluations and implementations of BSS tools

Participate in system architecture design, release planning, and performance optimization efforts

Create and maintain system documentation, workflows, data models, and change logs

Assist with user acceptance testing (UAT), change control, and system upgrades

Troubleshoot system issues and coordinate resolution with vendors as needed

Support reporting and analytics by exposing key system data to BI tools or warehouses

Contribute to cybersecurity compliance and access control settings

Other duties and projects as assigned

Qualification

BSS/OSS platformsSalesforceProvisioning systemsScriptingIP networkingData flowsETLTroubleshooting skillsCross-functional communicationContainer orchestrationTM Forum frameworksDocumentation skills

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

5+ years of experience with BSS/OSS platforms in a telecom or ISP environment

Strong knowledge of provisioning systems (e.g., Symphonic, Alianza, Calix CMS)

Hands-on experience with platforms such as Salesforce, Netcracker, Domo, or similar

Experience with IP networking fundamentals and services (DHCP, RADIUS, DNS)

Intermediate to expert level experience with scripting (Python, Bash, SQL, REST APIs)

Strong understanding of data flows and ETL

Excellent troubleshooting and documentation skills

Effective cross-functional communication skills

Ability to work across multiple departments and manage competing priorities

Preferred

Experience with network management systems and monitoring tools

Working knowledge of OSS systems and their interaction with BSS

Knowledge of network topology and service design (PON, DOCSIS)

Experience with container orchestration (Kubernetes, Docker)

Familiarity with TM Forum frameworks (eTOM, SID, Open APIs)

Benefits

Group health & dental insurance

401(k) program with company match

Generous PTO program

Company wellness program

Employer-paid short- and long-term disability

And much more!

Company

OTAVA®

OTAVA is your secure & compliant multi-cloud expert. The world is automated. People are not.

Founded in 1994

Ann Arbor, Michigan, USA

51-200 employees

https://www.otava.com

H1B Sponsorship

OTAVA® has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)