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Eureka Ergonomic® · 1 day ago

Customer Service Representative (Full Time - Onsite)

Corona, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $23/hr

Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. They are seeking a Customer Service Representative to handle inquiries, process requests, and ensure a seamless customer experience.

FurnitureManufacturing

Growth Opportunities

Responsibilities

Manage a high volume of inbound calls and emails with professionalism and empathy

Identify customer needs, provide timely solutions, and escalate issues as necessary

Utilize prepared scripts and company resources to maintain service consistency

Build rapport and maintain positive relationships through active listening and clear communication

Accurately document all customer interactions in CRM systems

Meet individual and team performance goals

Participate in ongoing training sessions to stay updated on product knowledge and service protocols

Provide light technical support and complete data entry tasks as needed

Qualification

Customer service experienceE-Commerce SupportCRM platformsVerbal communicationWritten communicationGoogle DocsExcelMultitaskingTime management

Required

High school diploma or GED required

Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)

Excellent verbal and written communication skills

Ability to remain calm, organized, and solutions-focused under pressure

Strong multitasking and time management skills

Knowledge of Google Docs, Excel, and other standard office tools

Preferred

Previous experience in customer service or a similar role preferred

Experience with Amazon, Shopify, and E-Commerce Support

Benefits

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Free food & snacks

Vision insurance

Company

Eureka Ergonomic®

Eureka Ergonomic is redefining modern living through purposeful design, thoughtful engineering, and a deep understanding of how people live and work today.

Founded in 2017