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AMEX Healthcare · 19 hours ago

UX Researcher

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $175K/yr

American Express is committed to delivering the world’s best colleague digital experience. They are seeking a UX Researcher to lead end-to-end research initiatives, partner with cross-functional teams, and translate insights into actionable recommendations that inform product strategy and design decisions.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Lead end-to-end UX research efforts, including planning, participant recruitment, method selection, fielding, analysis, and synthesis

Apply a mix of qualitative and quantitative methods such as interviews, usability testing, surveys, journey mapping, and A/B testing to generate meaningful insights

Translate research findings into clear, actionable recommendations that inform product strategy and design decisions

Partner closely with product managers, designers, and engineers to ensure user insights are embedded throughout the development process

Effectively communicate research outcomes through presentations, reports, and informal discussions with stakeholders

Contribute to a culture of human-centered thinking by helping teams focus on solving real user problems, not just delivering features

Support research across a range of experiences, including homegrown tools, third-party products, and internal support services

Qualification

UX researchQualitative researchQuantitative researchData synthesisDesign ThinkingUser engagementCommunication skillsCollaborationProblem-solving

Required

Proven ability to independently lead end-to-end UX research projects

Experience conducting both qualitative and quantitative research, with a solid understanding of when and how to apply different methods

Strong communication skills, with the ability to engage users, collaborate with teammates, and present insights to stakeholders with clarity and confidence

Skill in evaluating and reporting research findings, including an understanding of descriptive statistics and basic inferential concepts

Experience synthesizing complex data into clear narratives and actionable insights

Working knowledge of other UX disciplines, such as documenting user journeys, creating low-fidelity wireframes, and illustrating ideas through rough sketches

Familiarity with Design Thinking practices and collaborative, iterative workflows

Experience conducting remote research and using common UX research tools (e.g., survey and testing platforms)

Bachelor's degree in User Experience, Human Factors, Psychology, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience