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Lufthansa · 22 hours ago

Group Station Duty Manager

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lufthansa is a leading airline company, and they are seeking a Group Station Duty Manager to oversee ground operations and ensure a premium experience for passengers. The role involves managing staff, optimizing station processes, and ensuring compliance with safety and security standards.

AerospaceTravel

No H1B

Responsibilities

Build relationships with premium customers and ensure personalized service

Act as a customer care ambassador if assigned

Ensure staff embodies product philosophy and service standards

Conduct daily flight briefings and oversee supplier performance

Monitor and optimize station processes, including flight operations and special services

Support the Station Manager in handling conflicts and alternate airport operations

Foster quality awareness and intervene in service shortcomings

Oversee administrative tasks, audits, and cost control measures

Ensure safety, security, and emergency response compliance

Supervise staff, duty rosters, and training logistics

Maintain communication with authorities, passengers, and internal teams

Perform other tasks and/or projects, as assigned

Qualification

Ground operations experienceAirport proceduresLeadership experienceMS OfficeFluency in EnglishTraining in Passenger ServiceTraining in Safety ManagementManage conflicts