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Macy's · 3 days ago

Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Hillsdale - Full Time

San Mateo, CA

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Furniture Sales Colleague who will provide excellent customer service, meet sales goals, and promote loyalty programs while demonstrating superior product knowledge.

Consumer GoodsFashionRetail

Responsibilities

Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns

Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience

Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare

Participate in ongoing product knowledge training through both technology and vendor partners

Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues

Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience

Adhere to Asset Protection and inventory control compliance procedures

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer serviceProduct knowledgeSales goalsTechnology utilizationInterpersonal skillsAdaptabilityProblem-solving

Required

Flexible availability, including days, evenings, weekends and holidays

Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues

Resourceful and able to adapt quickly to changing priorities

1-2 years of related experience is required

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions