American Express · 4 hours ago
Director of Software Engineering - ServiceNow
North Carolina, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $255K/yr
10+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. They are seeking a dynamic Engineering Director specializing in ServiceNow to lead the Global Risk & Compliance Technology organization, focusing on the implementation and operationalization of the ServiceNow Integrated Risk Management platform.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
U.S. Citizen Only
Responsibilities
Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform
Define, implement and enforce best practices on ServiceNow platform to enable TDD, faster time to market using industry standards
Implement and integrate the platform with American Express’ internal capabilities
Prior experience on implementing capabilities such as risk identification, assessment, monitoring and reporting on Service Now
Establish upstream and downstream integrations using ServiceNow Integration Hub
Data management, storage and data protection
Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment
All stages of the software delivery life cycle for the ServiceNow platform
Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform
Stay ahead of the vendor releases and take the ServiceNow IRM platform through patching and upgrade cycles
Influence the product roadmap of ServiceNow to enable important platform level features
Mentor, Coach, and Inspire engineers
Advocate for ServiceNow standard process to American Express partners
Qualification
Required
Bachelor's degree or equivalent experience in computer science, or a related field
10+ years of technology leadership in a highly regulated environment
Significant experience of delivery of complicated Governance, Risk and Compliance platforms
Experience with ServiceNow IRM offerings
Excellent knowledge of Common Service Data Model (CSDM 4.0) and ServiceNow Configuration Management Database (CMDB) structure
Preferred
Advanced degree preferred
Familiarity with AuditBoard
Archer
Google Cloud Platform
US Regulated Financial Services experience
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-16
Canada NewsWire
2026-01-16
Business Standard India
2026-01-16
Company data provided by crunchbase