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American Express · 3 hours ago

Manager - Program Management

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $175K/yr

5+ years exp

American Express is a company with a rich history of innovation and a commitment to its customers and employees. They are seeking a Program Manager who will drive operational rigor and manage key processes while ensuring effective execution of program priorities.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Drive operational rigor across the organization by ensuring consistency, accuracy, and follow-through in day-to-day and long-term processes

Prepare executive-ready materials, including presentations, updates, summaries, and comprehensive communications for key business reviews with senior management, ensuring clarity, accuracy, and strong storytelling

Maintain a program scorecard, ensuring accurate and timely updates and clear visibility into progress against goals, KPIs, and strategic deliverables

Support leadership in activities requiring analysis, data consolidation, and synthesis of inputs to support decision-making

Ensure effective flow of information across the team by coordinating updates, structuring communications, and enabling timely follow-through on actions and commitments

Manage sensitive information with discretion and exercise strong judgment in communications and access control

Lead colleague engagement efforts, including culture initiatives, recognition programs, surveys, and communication efforts that strengthen team connectivity

Plan and execute in-person and virtual team events, such as town halls, summits, trainings, team-building activities, and special events, ensuring end-to-end logistics and a high-quality attendee experience

Qualification

Business operationsProject coordinationCybersecurity experienceMicrosoft OfficeAnalytical skillsCultural awarenessMultitaskingCommunication skillsProblem-solving skillsAttention to detail

Required

5+ years of professional experience in business operations, administrative leadership, project coordination, or a related field

Outstanding written and verbal communication skills with focus on precision and command of corporate protocol

Consistent track record of taking complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences

Ability to work across a large and diverse organization

Highly organized with strong problem-solving skills and attention to detail

Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) and standard collaboration tools (e.g., Confluence, SharePoint, Slack)

Experience using AI tools like Microsoft CoPilot, and ChatGPT to drive efficiency, create content, and conduct analysis

Bachelor's degree required