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AMEX Healthcare · 2 days ago

Manager-Digital Product Management

New York, NY

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $175K/yr

American Express is a company built on a long history of innovation and commitment to its customers. They are looking for a Manager of Digital Product Management to lead cross-functional teams in developing and launching new products and capabilities in the Consumer business, focusing on enhancing customer experiences and driving business results.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development

Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs

Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch

Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements

Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance

Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes

Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy

Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness

Qualification

Product ownershipAgile methodologyLendingCard businessCustomer experience designFinancial analysisProcess improvementMicrosoft Office SuiteCommunication skillsProblem-solvingTeam leadership

Required

Self-starter with track record of excelling in a fast-paced environment

A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus

Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups

Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements

Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities

Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies

Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains