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AMEX Healthcare · 18 hours ago

Product Manager, Digital Wallets (Digital Labs)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $175K/yr

3+ years exp

American Express is a company with a long history of innovation and a commitment to customer service. They are seeking a Product Manager to support the product strategy for digital wallet experiences, focusing on enabling secure payments and enhancing customer interactions in the digital space.

Freight ServiceMedicalPharmaceuticalProcurement

No H1B

Responsibilities

Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery

Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new features

Partner across the network, merchant, and account management product teams to ensure product reliability and deliver seamless, best-in-class payment experiences

Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders

Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed

Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution

Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities

Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

Qualification

Digital product managementCustomer empathyData analyticsPeople leadershipCollaboration with engineeringSystems-thinking mindsetCommunication skillsRelationship-buildingAdaptability

Required

3+ years of experience in digital product management, with a track record of delivering high-impact solutions

Proven people leadership experience, with the ability to coach and inspire cross-functional teams

Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality

Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines

Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions

Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution

Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments

Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input

Bachelor's degree required