Apply on Employer Site

Duco · 5 hours ago

Senior Client Success Manager

9 East 40th Street, Floor 6 New York, NY 10016

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Duco is on a mission to reduce the time spent on data-related work by 90%. The Senior Client Success Manager will focus on driving adoption of the Duco platform among key accounts, ensuring clients achieve their desired outcomes through effective engagement and relationship management.

Big DataOutsourcingSaaSSoftware

Comp. & Benefits

Responsibilities

Lead Retention and Adoption in your Accounts, enable them on the Duco platform and help them achieve their desired outcomes:

Resulting in product adoption, increased usage, retention and accelerated growth

Understanding the Client’s business objectives and articulating value realisation back to the Client

Identify opportunities for expansion, services and training. Partnering with account management to build a business case

Build and maintain trusted advisor relationships with relevant and senior stakeholders:

Lead governance meetings with the relevant and senior stakeholders

Handle strategic account conversations and guide Senior Stakeholders on industry best practices

Develop robust knowledge and understanding of Duco’s Solution Offering:

Firm understanding of how Duco can help solve our Client’s pain points and drive value

Perform demos and training on Duco’s modules/offerings and connect the dots on how different parts of Duco can help address Client needs

Hold Client workshops, providing stakeholders on industry and Duco best practices

Be the voice of the Client within Duco. Collaborate cross-departmentally to drive Duco to help our clients achieve their desired results and deliver value:

Work closely with Product and Proposition leadership to contribute ideas to the strategic roadmap

Partner with Professional Services to deliver implementation and growth projects

Qualification

Client Success ManagementFinancial Services ExperienceCapital Markets KnowledgePresentation SkillsCommunication SkillsStakeholder ManagementProblem SolvingCross-department Collaboration

Required

5 to 7 years' experience in financial services, preferably in financial services software, client success or middle office operations and transformation roles within financial institutions

A track record of success in tier 2 and key sell and buy side institutions

An understanding of capital markets or post trade technology

Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting

Strong presentation and communication skills so that you can explain concepts and user stories with confidence

Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient

Ability to travel 25% of the time