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TEKsystems · 17 hours ago

Support Technician

Dallas, TX

Contract

Onsite

Entry Level

$32/hr - $45/hr

3+ years exp

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking a Support Technician to perform advanced support duties, troubleshoot issues, and manage end-user devices while collaborating with team members to enhance service delivery.

Information Technology

H1B Sponsor Likely

Responsibilities

Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices

Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware

Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems

Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions

Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring alignment with company goals and technological advancements and ensuring hardware and software compatibility with end-user computing

Participate in strategic planning sessions to understand business drivers and goals, presenting appropriate innovations and thought leadership

Mentor junior team members to help them develop their skills and take on more complex tasks over time

Provide feedback to the end-user services team on technical process issues to improve overall service delivery

Coordinate with end users on expectations and availability to conduct services

Write, review, and maintain knowledge base for administration tasks, installation and configuration of software and hardware, and troubleshooting

Complete lifecycle management updates in the Asset Management Database (AMDB) based on devices moving in and out of stock, as well as maintaining the chain of custody documentation as devices enter and leave the depot

Manage and maintain inventory levels of end-user hardware, ensuring minimum and maximum stock levels are adhered to

Dispose of broken, damaged, and end-of-life assets utilizing Company providers

Maintain and manage vendor relationships, ensuring timely procurement and delivery of hardware including obtaining quotes for hardware from vendors for stock reorder

Ensure compliance with vendor agreements and manage vendor performance

Order hardware as needed to maintain stock levels and meet operational requirements

Track incoming and outgoing shipments and deliveries, updating stock levels and lifecycle statuses as appropriate

Support annual hardware refreshes to ensure machines are updated, refreshed, or replaced based on the refresh cycle

Keep the hardware catalog up to date, including adding new models and removing obsolete ones

Provide after-hours support, including weekends and holidays on an On-Call rotational basis

Qualification

Microsoft SharePointMicrosoft TeamsM365SCCMActive DirectoryTaniumCitrixVDIWindows 10Office 365VoIPITILITSMImagingDesktop

Required