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AAA · 20 hours ago

Bilingual Road Service Specialist

United States

Full-time

Remote

New Grad, Entry Level

$23.16/hr - $23.16/hr

AAA Mountain West Group is dedicated to serving its Members, especially during critical situations like roadside assistance. The Bilingual Road Service Specialist role involves handling inbound calls, coordinating service vehicles, and delivering exceptional customer service to ensure Members receive timely assistance.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles

Be skilled at using multiple applications simultaneously and navigation tools like Google maps

Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently

Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

Process Member/Vendor payments following company policy and procedures

Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

Qualification

Fluency in SpanishCustomer serviceProblem solvingVerbal communicationWritten communicationEmpathyListening skillsMulti-taskingNavigation tools

Required

MUST LIVE IN UTAH OR ARIZONA

Enjoy a fast paced environment: Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles

Be skilled at using multiple applications simultaneously and navigation tools like Google maps

Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently

Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

Process Member/Vendor payments following company policy and procedures

Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

Preferred

Fluency in Spanish is a plus and you may be eligible to earn a pay differential

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!

Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

401K - Dollar for dollar company match up to 6% of employee contributions.

Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.