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Tailored Management · 2 months ago

UX Researcher II

Manhattan, NY

Full-time

Onsite

Mid Level

$53.01/hr - $95.39/hr

3+ years exp

Genentech is seeking an experienced UX Researcher to help shape the next generation of AI-powered scientific tools. This role focuses on improving usability and trust in LLM-based and agentic AI frameworks that accelerate drug discovery by acting as a bridge between AI engineers and biomedical scientists.

ConsultingHuman ResourcesInformation Technology

Responsibilities

Lead AI Product Research: Conduct end-to-end user research to inform product strategy for internal AI and LLM-based tools

Design & Run Usability Studies: Apply advanced qualitative and quantitative methods—contextual inquiries, task-based tests, and user interviews—to evaluate agentic workflows and interfaces

Operationalize User Insights: Build structured systems for collecting, analyzing, and applying user feedback to guide AI model and product improvements

Drive Product Strategy: Translate research findings into actionable recommendations that shape product direction and drive adoption

Collaborate Cross-Functionally: Partner closely with AI/ML engineers, scientists, and product teams to ensure user needs are reflected in every stage of design and development

Build Research Infrastructure: Establish repeatable testing protocols and participant pipelines to scale UX research practices for internal expert users

Communicate Insights: Deliver clear, persuasive reports that align technical and non-technical stakeholders around user-centric priorities

Qualification

UX research experienceQualitativeQuantitative methodsAI products experienceUserTesting familiarityBiotechPharma experienceAnalytical skillsCommunication skillsProblem-solving skills