Scalence L.L.C. · 1 week ago
SAP S4HANA - Customer Service Representative
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelScalence L.L.C. is seeking a skilled Customer Service representative to join their team. The ideal candidate will be responsible for assisting the customer service team to ensure excellent service delivery and customer satisfaction.
Information Technology & Services
No H1B
U.S. Citizen Only
Responsibilities
Order entry; invoicing; scanning
Sense of urgency in meeting customer needs
Handle escalated customer inquiries and complaints
Develop strategies to enhance customer service experience
Collaborate with all colleagues to ensure seamless customer interactions
Pricing Management
Existing price inquiry
Price discrepancy at order entry
Price increase communication
Price data file management
Customer Facing / Inside Sales Roles
Product spec communication
Product knowledge
Customer phone communication
Qualification
Required
MUST BE US CITIZEN!
ITAR REQUIREMENT
100% ON-SITE
Experience in Digital SAP S4HANA Enterprise Management - Service
Skilled in customer service responsibilities including order entry, invoicing, and scanning
Ability to handle escalated customer inquiries and complaints
Develop strategies to enhance customer service experience
Collaborate with colleagues to ensure seamless customer interactions
Experience in pricing management including existing price inquiry and price discrepancy at order entry
Ability to communicate price increase and manage price data files
Experience in customer-facing or inside sales roles
Product specification communication and product knowledge
Strong customer phone communication skills
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase