LanceSoft, Inc. · 1 day ago
Customer Service Representative - Integrated Supply
North Berwick, ME
Full-time
Onsite
Entry Level
$17/hr - $20/hr
1+ years expLanceSoft, Inc. is seeking a Customer Service Representative to provide exceptional service to customers by managing procurement activities. The role involves reviewing inventory forecasts, placing purchase orders, and ensuring timely delivery of products and materials while maintaining customer satisfaction.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies
Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application
Review and approve daily replenishment recommendations produced inventory management or other Enterprise Resource Planning application
Assess existing orders to determine action for expediting or de-expediting for optimal delivery
Place purchase requisitions and vendor purchase orders
Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards
Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items
Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required
Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers
Communicate with vendors to resolve problems with timeliness and product quality
Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers
Research and resolve account payables nonconformance with suppliers
Identify opportunities for and document customer cost savings
Produce customer KPI measurement data
Follow all and customer Standard Operating Procedures
Adhere to LEAN operating practices; ensure worksite is professional, clean and neat always
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Must be US Citizen
Required to show US passport or certified birth certificate with raised seal on day one
Client specific background screening required - see Background Checks section below
Hours: Mon-Fri 730am-4pm. Occasional OT
Temp to hire
This is an on-site, in person position. Can not be done remotely
Customer service skills required
Computer skills required. Will be using MS Office and Outlook daily
Professionalism a must
Will answer internal calls from clients, in addition to calling vendors
Will handle invoice resolution
Steel toe shoes require
Preferred
Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred
1+ years of experience in the field of Procurement preferred
CPM certification is preferred
Excellent customer service
Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications
Mathematical aptitude for basic calculations
Self-starter with the ability to work independently
Strong attention to detail and accuracy
Demonstrated strong attention to detail, organizational and execution skills
Proficiency with MS-Office products
Strong verbal and written communication skills
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase