AVP Solutions · 2 weeks ago
Customer Service / Technical Support - Merchant Services
Los Angeles, CA
Full-time
Onsite
Entry Level
1+ years expAVP Solutions, a merchant services provider based in Canoga Park, CA, is seeking a friendly, solution-oriented Customer Service / Technical Support specialist to join their team. The role involves supporting merchants with payment processing, POS hardware and software, and transaction troubleshooting while delivering excellent customer service across phone and online channels.
EnterpriseFinancial ServicesPayments
Responsibilities
Serve as a primary point of contact for merchant inquiries, providing timely, professional phone and email support
Troubleshoot payment processing issues, point-of-sale hardware/software problems, and terminal connectivity for a diverse merchant base
Create clear troubleshooting steps, escalation notes, and technical documentation in contact management systems
Prepare written proposals, quotes, and assessments that address client needs and recommended solutions
Work closely with internal teams to escalate complex technical issues and ensure smooth resolution of service requests
Maintain accurate records in databases and follow established procedures for account changes and service setup
Qualification
Required
1-2 years of bankcard, merchant services, or payment processing experience
Strong verbal and written communication skills with professional phone etiquette
Proficient with Windows-based applications, spreadsheets, internet tools, and contact management software
Knowledge of point-of-sale hardware and software, payment terminals, and transaction flows
Comfortable learning product and service features quickly in a fast-paced environment
Ability to interpret and apply technical instructions, and to manage multiple calls and tasks simultaneously
Preferred
Experience with the Pegasus database is a plus
Previous banking or financial services background is beneficial
Demonstrated time management, professionalism, and the ability to write clear reports and correspondence
Benefits
Health insurance
Paid sick time
Paid vacation time
Paid holidays
Company
AVP Solutions
At American Verification Processing Solutions (AVPS), we specialize in secure, tailored payment processing for high-risk and hard-to-place businesses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tiffany Segura
CEO, Founder
Michael Gomez
Sales Specialist - ISO Partners
Company data provided by crunchbase