Customer Service Representative (Full-Time) $18.65 hourly (REDWOOD CITY) jobs in United States
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Harborside Inc. ยท 1 hour ago

Customer Service Representative (Full-Time) $18.65 hourly (REDWOOD CITY)

positionSan Jose
timeFull-time
remoteOnsite
seniorityEntry Level
money$18.65/hr - $18.65/hr
date1+ years exp

Harborside Inc. is seeking a highly motivated and reliable Customer Service Representative to join their centralized support team. This role involves handling inbound calls, live chats, and support tickets, as well as coordinating delivery logistics and facilitating communication between customers and drivers.

Alternative MedicineCannabisHealth CareMedicalNon Profit
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H1B Sponsor Likelynote

Responsibilities

Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy
Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions
Maintain up-to-date knowledge of store promotions, product availability, and operational policies
Log and resolve customer issues efficiently using our CRM and helpdesk systems
Escalate complex issues to supervisors or internal departments as needed
Monitor and manage real-time dispatching of delivery orders across multiple store locations
Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges
Serve as the liaison between customers and drivers to ensure smooth delivery handoffs
Coordinate with in-store fulfillment teams to verify order status and readiness
Monitor order flow and prioritize dispatches to meet service level agreements (SLAs)

Qualification

Customer service experienceDispatch software proficiencyCRM experienceBilingual (Spanish/English)Multitasking abilityCannabis productsCommunication skillsProblem-solving skills

Required

1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred)
Strong verbal and written communication skills
Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment
Comfort working with CRMs, dispatch software, and point-of-sale systems
Strong problem-solving skills and the ability to stay calm under pressure
Flexibility to work evenings, weekends, and holidays as needed

Preferred

Familiarity with cannabis products and state regulations
Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems
Bilingual (Spanish/English) a plus

Benefits

Employee discounts at Urbn Leaf & Harborside locations.
Supportive and collaborative team environment.
Opportunity to be part of a legacy cannabis brand redefining retail excellence.

Company

Harborside Inc.

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Lic # Oakland - C10-0000463, San Jose - C10-0000435, San Leandro - C10-0000681 (Currently Medical Only), DHS - C10-0000396 Harborside was founded to provide a new model of excellence in medical cannabis, and has earned an unmatched reputation throughout the industry and movement.
dateFounded in 2006
location
Oakland, California, USA
people-size51-200 employees
web-link
https://www.shopharborside.com

H1B Sponsorship

Harborside Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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John (Jack) Nichols
Chief Compliance Officer
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Company data provided by crunchbase