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Tata Consultancy Services · 2 days ago

CCaaS Architect

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$110K/yr - $130K/yr

Tata Consultancy Services is seeking a CCaaS Architect who will design, implement, and optimize cloud-based contact center solutions. The role involves acting as a technical leader to align platforms with business goals, integrating systems, and managing teams to enhance customer and agent experiences.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience

Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms

Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help

Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations

Qualification

CCaaS platformsCloud migrationGoogle Cloud PlatformCRM integrationAICustomer experienceAgent experienceTechnical leadership

Required

BACHELOR OF COMPUTER SCIENCE

Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms

Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations

Preferred

Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9's) etc would help

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)