RSM US LLP · 1 week ago
Digital Experience Manager
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $164K/yr
5+ years expRSM US LLP is a leading provider of professional services to the middle market globally, committed to empowering clients and employees to realize their full potential. They are seeking a Digital Experience Manager to optimize web experiences through business analysis, project management, user acceptance testing, analytics, and A/B testing.
AccountingConsultingFinancial Services
No H1B
Responsibilities
Develop, optimize, and maintain efficient processes for evaluating, scoping, and prioritizing incoming business stakeholder requests
Communicate with stakeholders and ensure that all relevant business requirements are documented and agreed upon by all parties before work is assigned
Help define and document acceptance criteria and measures of success for each project
Assist with web analytics and user experience as needed
Lead overall project management and timelines for the team
Help ensure that deliverables are tracked, and that project dependencies and issues are surfaced and handled in a timely manner
Assist with capacity planning and prioritization, and help the team remain responsive and accountable to business needs without overcommitting beyond available capacity
Lead stakeholder engagement during UAT, ensuring that all relevant stakeholders are given adequate time and opportunity to participate in testing and to provide feedback on bug fixes and new features prior to release to production
Track, consolidate, and communicate stakeholder feedback to the dev team
Perform hands-on testing to validate that functionality meets acceptance criteria
Monitor website traffic and user behavior to uncover actionable insights about ways to optimize engagement and conversion
Develop, implement, and analyze A/B tests to continually enhance the user experience and drive growth
Develop, build out, and maintain team documentation in a central repository such as SharePoint
Ensure that business partners and stakeholders have access to information about who we are, how to work with us, intake process, end-user documentation, etc
Develop training materials as needed for users of AEM and Adobe Analytics and be the central point of contact using a 'train the trainer' model
Qualification
Required
5–10 years of progressive experience in digital marketing, website project management, web analytics, and/or user experience roles
Proven track record contributing to and/or leading agile web projects – including sprint planning, backlog grooming, stakeholder engagement, and user acceptance testing
Experience working cross-functionally with web developers, UX designers, and business stakeholders to deliver digital solutions that drive business growth
Preferred
Expertise in Adobe Experience Manager (AEM), Adobe Analytics, and Adobe Target highly desired
Strong understanding of UX design best practices and experience working with modern design tools such as Figma a strong plus
Working knowledge with HTML/CSS, browser behavior, and responsive design principles
Benefits
Flexibility in your schedule
Discretionary bonus based on firm and individual performance
Company
RSM US LLP
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10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bill Kracunas
Principal and National Leader, Strategy and Management Consulting
David Hickethier
Principal, Strategy & Human-Centered Design
Recent News
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