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JPMorganChase · 9 hours ago

Payments WKO - Client Service Lead

Plano, TX

Full-time

Onsite

Mid Level

3+ years exp

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions globally. The KYC Client Service Lead will ensure compliance with KYC processes, collaborate with stakeholders, and lead KYC transformation initiatives while managing project timelines and goals.

Asset ManagementBankingFinancial Services

Growth Opportunities

No H1B

Responsibilities

Ensure KYC processes comply with regulations and internal policies

Conduct client due diligence and risk assessments for new and existing clients

Collaborate with Front Office, Compliance, and Legal to resolve inquiries and issues

Monitor KYC case progress and provide regular stakeholder updates

Analyze KYC data to identify trends and process improvement opportunities

Stay current on regulatory changes and update processes as needed

Support audits and provide required documentation

Lead comprehensive KYC project plans and present reports to senior management

Prepare and present project reports to senior management and stakeholders, highlighting key milestones, risks, and outcomes

Qualification

KYC/AML complianceData analyticsProject managementRisk assessmentCommunication skillsAttention to detailChange managementLeadership skillsCollaboration skillsTime managementAdaptabilityPresentation skills

Required

3+ years' experience in KYC, AML compliance, or related financial services roles

Strong knowledge of KYC/AML regulations and best practices

Analytical skills for risk assessment and documentation review

Attention to detail and accuracy in KYC processes

Excellent communication and collaboration skills

Experience with data analytics and reporting tools

Strong organizational and time management abilities

Adaptability to changing regulations and business needs

Preferred

Master's degree in Finance, Business Administration, Law, or related field

Certifications: CAMS, CFCS, or equivalent

Proficiency in data analysis tools (SQL, Excel, Tableau)

Project management experience and tool proficiency

Demonstrated leadership and mentoring skills

Experience delivering presentations to senior management

Change management experience, especially with new processes or technology

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees