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Missouri Insurance Advisors · 2 days ago

Customer Success Representative - $20/hr ($21/hr after 90 Days)

Wildwood, MO

Full-time

Onsite

New Grad, Entry Level

$20/hr - $21/hr

Missouri Insurance Advisors is a growing company looking for customer service professionals to join their team. The Customer Success Representative will be responsible for ensuring a positive experience for clients, communicating effectively, and maintaining accurate records of client interactions.

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Responsibilities

You’ll be in a position that is vital to our company's success, where you have the opportunity to ensure our customers have a positive experience with our products and services

Your day to day will consist of communicating with our current clients through phone, email and SMS communication, to ensure that they are getting the most out of their experience

In this role you will need to learn the basics about Medicare and Ancillary products so that you can answer customer questions and explain policy coverage

You will maintain accurate records of client interactions and policy details

This position requires a person with excellent communication skills, specifically phone call etiquette

Our clients depend on us as professionals to be knowledgeable and well organized, therefore to excel you must have strong organizational and time management skills

Our organization thrives on its culture so being a team player is imperative to our mission

We are professionals and we expect all of our candidates to be professionals as well, so a high degree of professionalism and ethical standards is expected

Serves customers by providing product and service information and resolving product and service problems

Attracts potential customers by answering product and service questions and suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Maintains financial accounts by processing customer adjustments

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed