Excel Hotel Group ยท 1 day ago
Regional Director of Operations
San Diego, CA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expExcel Hotel Group is a rapidly growing hotel management company based in San Diego, CA, managing over 30 select-service hotels. The Regional Director of Operations will oversee operational performance, talent development, and guest satisfaction across multiple properties, ensuring strategic alignment and excellence in service delivery.
HospitalityHotelProperty DevelopmentProperty Management
Responsibilities
Oversee day-to-day operations of multiple select-service hotels, identifying problem areas and implementing efficient, scalable solutions and best practices
Coach, mentor, and develop General Managers and their teams, ensuring alignment with operational standards and fostering a culture of accountability, continuous improvement, and exceptional service
Analyze and manage KPIs including: Quality Assurance (Q/A), Guest satisfaction scores, Associate engagement, RevPAR and GOP, Revenue and cost controls
Partner closely with Sales, Revenue Management, Human Resources, and Accounting to ensure strategic goals are met across departments and properties
Provide interim on-site leadership at properties when needed and manage special projects related to growth and operational transformation
Lead monthly General Manager meetings and facilitate leadership training sessions to align teams with company priorities and encourage knowledge-sharing
Qualification
Required
Minimum 5 years in a senior multi-property operations role within the hospitality industry, preferably with branded select-service hotels
Demonstrated success in improving Q/A scores, guest satisfaction, RevPAR, and team engagement
Proven ability to lead through influence, develop talent, and foster a culture of excellence
Deep understanding of hotel operations, systems, and financial performance metrics
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and commonly used hotel systems
Effective communicator with the ability to lead meetings, deliver impactful training, and engage stakeholders at all levels
High standards of integrity, accountability, and relationship building
Benefits
Comprehensive benefits package including medical, dental, vision, and 401(k) with match
Opportunity to grow with a rapidly expanding company across the West Coast
Collaborative and supportive company culture with a focus on leadership development and internal promotions
Company
Excel Hotel Group
Excel Hotel Group is a fully integrated property ownership, management, and development company.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Dimensional Fund Advisors Ltd
2025-06-05
2025-04-18
2025-04-15
Company data provided by crunchbase