Tata Consultancy Services · 6 hours ago
Engineer Computer Systems Support
Omaha, NE
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
6+ years expTata Consultancy Services is seeking an EUC/Desktop Engineer to provide technical support for hardware and software issues. The role involves diagnosing and troubleshooting technical problems, managing assets, and ensuring user satisfaction through effective communication and resolution of issues.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control
Provide timely resolutions for hardware and software issues, ensuring user satisfaction
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal knowledge bases or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of KB Articles
Maintain good relationships with clients
Qualification
Required
6 – 8 years of Technical experience in Windows and Mac
Proficient in managing and troubleshooting Windows and Mac hardware and software
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with ITSM tools like ServiceNow for ticket management
Excellent customer service skills and the ability to communicate effectively with non-technical users
Self-starter with the ability to work independently and efficiently
Physical ability to manage IT equipment installations and movements
Adaptable and flexible to meet varying work schedules and environments
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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