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Tata Consultancy Services · 2 days ago

Client Partner - Consumer Packaged Goods

Edison, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$147K/yr - $203K/yr

15+ years exp

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization, and they are seeking a Client Partner for their Consumer Packaged Goods division. The role involves managing sales and delivery for strategic customer accounts, ensuring growth and profitability, and enhancing customer and employee satisfaction.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Manage sales & delivery for the strategic customer accounts and ensure growth & profitability of the accounts in the NJ area

Responsible for continuous improvement in the Customer Satisfaction and Employee Satisfaction

Drives revenue / profit growth targets in defined customer accounts through support from Business Relationship Managers in one’s team

Creates and captures emerging business opportunities within customers

Cross-sells / Up-sells and focuses on relationship development with strategic customer accounts

Creates strategy for revenue growth in customer accounts with support from other OUs of the organization

Ensures customer requirements are determined and met appropriately with the aim of enhancing customer satisfaction index

Participates in client presentations and establishes futuristic business alliances

Ensures statutory and regulatory requirements applicable to the account are studied, discussed, and included during Requirements Development/Analysis phases of projects

Regularly tracks project dashboards and reports to ensure consistent improvement in SLA compliance

Monitors key metrics (utilization, onsite-offshore ratios, billing efficiency, etc.) regularly

Plans initiatives and actions for cost optimization within the account for improving service standards

Identifies weak areas in delivery and devises corrective actions for on-time & defect-free delivery

Ensures cross-geographic synergies in project management & delivery execution by sharing best practices across projects/sub-units in the OU

Optimally utilizes resources for effective implementation of development & delivery plans

Collaborates with stakeholders to ensure timely availability of resources for delivery

Monitors gaps in required competencies and enrolls for relevant learning programs

Creates a development plan vis-à-vis aspirational role in discussion with the manager

Identifies & assigns appropriate roles to direct reports

Sets clear performance goals, monitors performance & provides feedback

Supports team to achieve personal, team & professional goals

Tracks competency gaps and ensures relevant learning programs/tasks are assigned

Fosters continuous improvement of Employee Satisfaction Index within the OU

Identifies and grooms successors for key positions within the OU

Qualification

MBACustomer Relationship ManagementConsumer Packaged GoodsResource PlanningDelivery ManagementTeam ManagementPersonal Development

Required

MBA degree

Minimum of 15 years of relevant customer relationship management experience within the Consumer Packaged Goods Industry and handling the above responsibilities mentioned in the Job Description above

BACHELOR OF COMPUTER SCIENCE

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)