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The Bank of Missouri · 22 hours ago

Branch Manager (Steele and Caruthersville Locations)

Steele- S. Walnut Street - Steele, MO 63877

Full-time

Onsite

Mid, Senior Level

5+ years exp

The Bank of Missouri is a long-established institution dedicated to supporting communities. As a Branch Manager, you will drive sales processes, oversee customer service, and develop business opportunities while ensuring compliance and staff development.

Financial Services

Growth Opportunities

Responsibilities

Drive all aspects of the Sales & Service processes. Participate in the development of retail goals and sales targets for self and staff and ensures accountability for staff sales and referral performance. Plan and facilitate sales meetings to discuss sales and referral results, product promotions, etc

Oversee the delivery of quality customer service at the branch through personal contact with customers and prospects

Assist customers with inquiries and information requests, and resolve concerns and issues relating to deposit and loan products and services offered

Provide motivation and coaching to staff to ensure that assigned goals are achieved

Develop and implement plans to include calling on maturing accounts, sales leads, referrals, new account follow-up, and other prospecting opportunities for the designated market area. Track results and follow up as appropriate

Proactively identify sales opportunities with an emphasis on establishing profitable client relationships. Promote, explain, and sell all retail banking products. Ask clients for referrals

Develop new business opportunities and may conduct outside sales calls. Analyze client base and competitive environment for the market area. Monitor, evaluate, and implement adjustments to programs to ensure achievement of goals

Authorize transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.). Address and resolve client concerns and inquiries. Ensure and is held accountable for the audit integrity, risk management, and security of the branch

Maintain thorough product knowledge of all retail products. Provide staff training to include product knowledge, sales, referrals, customer service, and policy and procedures

Oversee all special deposit-related functions of the Bank, including needs of large depositors and business clients

Responsible for ensuring retention of large withdrawals and account closures

Participate in, and encourage staff to participate in, community activities in the vicinity of the branch location to enhance public awareness of the bank and to leave a positive impression of the bank

Monitor the knowledge and skill levels of branch personnel to identify development and training needs. Participate with corporation training personnel in the development of training programs as needed

Responsible for overseeing maintenance of office building, grounds, equipment and fixtures

Conduct annual employee performance reviews creating accountability through performance measurement against objectives, using the review process to build motivation and commitment

Monitor, evaluate and implement adjustments to programs to ensure achievement of individual branch goals and overall region goals

Qualification

Sales ManagementCustomer ServiceBranch OperationsStaff TrainingCommunity Engagement

Required

Bachelor's degree (B. A.) from four-year College or university; or five to six years related experience and/or training; or equivalent combination of education and experience