NTT DATA North America · 3 hours ago
Windows File Services Custom Application Support L2 Engineer ( with German)
United States
Full-time
Remote
Mid LevelNTT DATA is a global leader in business and technology services, and they are seeking a Windows File Services Custom Application Support L2 Engineer with German. The role involves the operation, maintenance, and support for applications integrated with Windows File Services, focusing on incident resolution, monitoring, and minor configuration changes.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
Perform proactive health checks, monitoring, and maintenance of application servers and databases
Provide second-level support for application issues and root cause analysis
Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams
Support lifecycle events through pre/post validation and documentation; execution handled by platform teams
Operate and maintain Java-based applications (Glassfish/Payara) and associated web services
Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding)
Identify automation opportunities and collaborate with CSI team for implementation
Ensure compliance with security, governance, and audit requirements
Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines
Qualification
Required
Responsible for the operation, maintenance, and operational support for applications integrated with Windows File Services, focusing on incident/request resolution, monitoring, minor configuration changes, and coordination of lifecycle activities with platform teams
Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
Perform proactive health checks, monitoring, and maintenance of application servers and databases
Provide second-level support for application issues and root cause analysis
Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams
Support lifecycle events through pre/post validation and documentation; execution handled by platform teams
Operate and maintain Java-based applications (Glassfish/Payara) and associated web services
Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding)
Identify automation opportunities and collaborate with CSI team for implementation
Ensure compliance with security, governance, and audit requirements
Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines
Application operations basics for Java/Payara/Glassfish stacks (service control, configs, logs)
Oracle/PostgreSQL fundamentals (read‑only queries, index/job status checks, backup/restore validation coordination)
Familiarity with REST/API integrations, job schedulers, and message queues used by the applications
Comfort with PowerShell/SQL for operational checks and with CI/CD pipelines (read/change tickets; not authoring complex pipelines)
Basic understanding of Network file shares
Strong understanding of ITIL processes for L2 operations and escalation boundaries
ITIL (Incident, Request, Change, Problem, Knowledge); strong ticket hygiene and change evidence practices
Understanding of security/compliance expectations; meticulous documentation and auditability
Clear, concise communication with technical and non‑technical stakeholders
Analytical problem‑solving; ability to follow runbooks and escalate effectively
High attention to detail, prioritization, and time management under SLA pressure
Bachelor's degree in IT or equivalent experience
Operational support experience for enterprise applications in multi‑environment setups
Proven capability handling incidents/requests, conducting health checks, and executing minor configuration changes
Experience working with ITSM tools (e.g., ServiceNow) and collaborating across platform/security/network teams
Demonstrated rigor in documentation, change evidence, and post‑event validation
Preferred
ITIL v4 Foundation (plus)
DevOps Foundation/Practitioner (for CI/CD awareness) (plus)
Vendor‑neutral database fundamentals (Oracle/PostgreSQL basics) (big plus)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 1988
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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