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Sage Hospitality Group · 7 hours ago

Vice President of Operations

Denver, CO

Full-time

Onsite

Director/Executive

$250K/yr - $275K/yr

10+ years exp

Sage Hospitality Group is seeking a Vice President of Operations to oversee the operations of properties within The Luxury Collection. The role involves developing and executing strategies to enhance brand positioning, drive operational excellence, and ensure guest satisfaction across multiple luxury properties.

HospitalityLifestyleReal Estate Investment

Growth Opportunities

Responsibilities

Develop and execute operational strategies to enhance brand positioning and guest satisfaction across The Luxury Collection properties

Ensure properties maintain compliance with luxury brand standards and deliver best-in-class service

Oversee and guide General Managers to drive operational excellence and financial performance

Act as a brand ambassador, ensuring a consistent and elevated hotel guest experience

Establish and monitor key performance indicators (KPIs) for revenue, profitability, and guest satisfaction

Drive operational efficiencies while maintaining the highest levels of luxury service

Collaborate with ownership groups, asset managers, and corporate leadership to align on property goals and investment strategies

Develop and execute strategic operational and financial initiatives; with accountability to all objectives are being met

Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes

Maintain trained and effective General Managers in position and ensure proper staffing of all Executive level position to achieve individual property and Division goals

Effectively act as a mentor to the property Executive Committee resulting in High Potential leaders that can advance and grow in the organization

Work with corporate team members and the properties to ensure maximization of revenues and profits, proper controls, optimal productivity and a coordination of efforts towards achieving overall objectives

Develop and enhance operational SOPs and ensure compliance with brand standards and Sage initiatives

Participate and maintain active company and community relations while taking part in corporate activities and meetings

Oversee special projects, transitions, and new property openings, ensuring successful implementation of Sage SOPs, financial systems, HR initiatives, and culture immersion

Create innovative solutions that differentiate the brand and achieve market leadership

Champion a guest-first culture, ensuring all hotels exceed customer expectations

Oversee service innovation initiatives to elevate the guest experience

Implement and monitor guest feedback mechanisms to drive continuous improvement

Mentor, coach, and develop senior hotel leadership teams

Foster a high-performance culture focused on employee engagement, retention, and training

Ensure talent pipelines are in place for future leadership needs

Collaborate with commercial, sales, and marketing teams to optimize revenue strategies

Identify new business opportunities and partnerships to drive long-term growth

Monitor and analyze competitive positioning to maintain market leadership

Drive sustainability initiatives in line with company and industry best practices

Champion innovation in guest services, technology, and operations

Act as the liaison with the owners of the properties ensuring proper and proactive communications

Gain a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and franchise agreements

Ensure management agreement obligations are carried out. This includes being the main point of contact for ownership groups and ensuring initiation and participation of owner meetings when appropriate

Review and understand ownership need and expectations on a periodic basis. Ensure no owner is ever surprised by any communication from the property or corporate team member

Lead strategic planning, development, and coordination of business initiatives and strategies

Set long term strategies from a staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams

Oversee annual business planning and budgeting for properties, ensuring timely internal reviews and meeting ownership deadlines

Look for more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate

All other duties as assigned, requested or deemed necessary by management

Qualification

Luxury hotel operationsFinancial acumenLeadership experienceGuest satisfactionOperational excellenceStrategic planningTeam buildingCommunication skillsProject managementProblem-solving

Required

Bachelors or master's degree in hospitality management or Business Administration preferred

10 + years of leadership experience in luxury hotel operations

Previous experience as a General Manager or Regional/Corporate leader overseeing multiple luxury properties

Deep knowledge of The Luxury Collection brand or other high-end hospitality brands

Strong financial acumen with P&L management, budgeting, and forecasting expertise

Proven ability to drive guest satisfaction and operational excellence

Exceptional leadership, communication, and stakeholder management skills

Advanced knowledge and skill of hotel operations, leadership, and corporate environment

Ability to execute corporate, owner, and brand initiatives

Ability to influence all levels of the organization with their presence and business acumen

Proven ability in building strong teams and developing direct reports and others

Provide current, direct, complete and actionable positive and corrective feedback to others

Faces up to people problems on any person or situation

Ability to be counted on to exceed goals successfully and pushes self and others for results

Excellent oral, written, presentation and public speaking skills; ability to identify message points and messaging opportunities

Proactive, independent, forward-thinking, trustworthy, and hands-on operations executive

A dynamic team player who is a quick study and can think creatively, manage innovation, and effectively challenge existing practices

Able to skillfully shift between strategy and tactics and provide strong leadership to the organization

Ability to read situations quickly and settle disputes equitably stepping up to conflict as opportunity

Strong organizational and project management skills

Ability to effectively cope with change and shift gears comfortably

Can decide and act without having all the information or the total picture

Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable for results in sales, marketing, financial results and operational skill

Excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality

Ability to multi-task, follow through and re-prioritize well to meet deadlines

Ability to travel on a regular basis

Ability to work under pressure and deadlines

Ability to spend extended periods of time at a computer

Sitting 90%, Walking 5%, Standing 5%