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Berkshire Health Systems · 20 hours ago

Patient Placement Assistant

Pittsfield, MA

Full-time

Onsite

New Grad, Entry Level

Berkshire Health Systems is seeking a Patient Placement Assistant who prioritizes assignments for inpatient, observation, and day-stay patients based on established criteria. The role involves maintaining accurate documentation and acting as a liaison between the health system and external customers to ensure satisfaction and proper patient placement.

Health CareInformation Technology

Responsibilities

Prioritizes assignments for inpatient, observation, and day-stay patients, ensuring placement based on established criteria

Maintains accurate documentation following all protocols

Acts as a liaison between Berkshire Health and external customers, ensuring customer satisfaction

Receives and assesses requests from all major customer constituencies: patients, providers, and service areas, including the transfer center

Analyzes and coordinates the exchange of accurate and thorough information to ensure proper patient placement

Works closely with the Care Coordination Supervisor to coordinate patient placement functions

Assists in collecting key data elements for departmental metrics and monitoring

Qualification

Patient placement softwareCustomer service experienceVerbal communicationWritten communicationTask managementData managementComputer applicationsTeamwork skillsAdaptabilityConfidentiality standards

Required

Proven customer service experience required

High School or GED required

Strong verbal and written communication skills, enabling effective interaction with patients, healthcare providers, and external service areas

Ability to prioritize and manage multiple tasks, ensuring timely patient placement and coordination while adhering to quality standards

Ability to assess and analyze patient placement requests to ensure accurate decision-making based on established clinical criteria

Ensure accurate documentation and follow established protocols

Strong teamwork skills, working effectively with the Care Coordination Supervisor and other healthcare staff to ensure smooth patient flow

Demonstrate a service excellence attitude, ensuring that all calls and interactions are professional, respectful, and meet the needs of patients, families, and staff

Ability to adapt to changing priorities and work effectively in a fast-paced environment

Proficient in using computer systems and patient placement software to manage patient placement tasks efficiently

Ability to assist in the collection, management, and reporting of key data elements for departmental performance monitoring

Ability to synthesize clinical information to properly place patients in the correct location

Understanding of patient confidentiality standards and adherence to hospital policies to maintain privacy and compliance

Proficient in computer applications