Cloud5 Communications · 8 hours ago
Infrastructure Engineer
Chesterfield,, MO 63005
Full-time
Onsite
Senior Level
7+ years expCloud5 Communications is a company focused on managed services in the hospitality sector, and they are seeking a Senior Infrastructure Engineer. This role leads the deployment and ongoing support of critical IT infrastructure platforms, ensuring optimal performance and security compliance.
Call CenterHospitalityService IndustryTelecommunications
Responsibilities
Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance
Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs
Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations
Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices
Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers
Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery
Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes
Plan for Capacity: Track system performance and forecast future infrastructure needs
Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment
Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices
Qualification
Required
Bachelor's Degree in Information Technology, Computer Science, or a related field
Minimum of 7 years' experience in IT infrastructure management, ideally within the hospitality sector
Advanced knowledge and hands-on experience with: Windows Server administration, Group Policy configuration, Multi-factor authentication and user administration, VMWare administration and resource optimization, Automated patch management systems, Server and workstation vulnerability remediation, Switch/router configuration and management, PowerShell or similar scripting tools
Familiarity with cloud platforms (AWS, MS Azure)
Strong troubleshooting, communication, and documentation skills
Preferred
Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine
Familiarity with hospitality-specific systems is a plus
Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets
Company
Cloud5 Communications
Cloud5 Communications is provider of SIP trunking, hosted PBX and call center services for the hospitality industry.
501-1000 employees
H1B Sponsorship
Cloud5 Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TZP Group
2019-10-22Acquired
2013-10-15Private Equity
Leadership Team
Jerry Gore
Chief Technology Officer
Anai Patel
Chief Financial Officer
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