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Blood Bank of Alaska · 6 hours ago

Soldotna Donor Service Technician /Phlebotomist

Soldotna, AK

Full-time

Onsite

Entry Level

1+ years exp

Blood Bank of Alaska is seeking a Donor Service Technician / Phlebotomist to join their collections team. The role involves performing screenings and phlebotomy of blood donors, ensuring a safe and pleasant experience while maintaining high customer service standards.

Health CareMedicalPharmaceutical

Responsibilities

Daily operational collection functions to include donor recruitment and donor registration

Screening and phlebotomy

Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner

Cross train into the area of component processing procedures

The Donor Center Technician will register potential blood donors using the BECS program

Reviews Donor History Forms (DHF) for completeness; evaluates donors' medical history for suitability as a blood donor. Consults with RN/Medical Director as needed

Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors

Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet

Appropriately labels specimen tubes and blood donation bag system according to the type of donation

Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur

Must maintain proficiency in all areas of donor processing

Recruit and schedule potential blood donors as necessary and trained to perform

Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs)

Maintain open and positive communication with appropriate supervisors and support services departments

Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to

Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service

Maintain donor and employee confidentiality

Follows all pertinent SOP's that relate to this position; will document required information on appropriate records as needed

May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas: Prepare standard and special blood components following standard operating procedures, Blood product distribution, Blood Inventory maintenance

Resolve customer complaints/issues immediately, using appropriate support departments as needed

Exhibits support of BBA values, quality objectives, and customer service standards at all times

Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image

Promote a positive work environment in which staff work cooperatively towards objectives

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general

Must make customer's needs a high priority in face-to-face or telephone contact

Must consistently deliver service in a timely, accurate, professional and friendly manner

Demonstrate a high level of problem-solving skills

Qualification

PhlebotomyDonor ScreeningCustomer ServiceCPR CertificationFirst Aid CertificationBloodborne Pathogens StandardsComputer SkillsInterpersonal SkillsCommunication SkillsOrganizational SkillsProblem SolvingWriting Skills