Zendesk · 5 months ago
Manager, Solutions Architecture
Austin, Texas, United States of America
Full-time
Hybrid
Mid, Senior Level
$210K/yr - $316K/yr
6+ years expZendesk is a company dedicated to enhancing customer service experiences, and they are seeking a Manager of Solutions Architecture to lead their team of Solution Architects and Services Consultants. This role involves managing resources, ensuring effective communication with sales and engineering teams, and overseeing project delivery to maintain high standards in solution design and implementation.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Lead and mentor a dual-focused team of Solutions Architects and Services Consultants. You will be responsible for defining and implementing team procedures for short-term results and recommending policy changes to ensure resources are used effectively
You will possess a deep, working knowledge of Amazon Connect, including its core components and capabilities, to effectively guide your team and serve as a final point of escalation for complex technical challenges
Act as the primary point of contact for collaboration with sales, product, and engineering teams. Facilitate clear communication to align on customer requirements and provide valuable product feedback
Oversee project delivery to ensure all implementations are completed on time, and to a high standard. Ensure the team effectively supports the sales cycle by providing accurate and compelling solution designs and estimates
Serve as a point of escalation for complex technical challenges, providing expert guidance and solutions to unblock the team and maintain project momentum
Qualification
Required
6+ years of professional work experience, with a minimum of 2 years in a management or leadership role
Proficient functional knowledge of the software implementation lifecycle, from initial discovery and design to final deployment and support
Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture
Exceptional leadership, communication, and problem-solving skills, with the ability to manage competing priorities and drive results
Benefits
May also be eligible for bonus, benefits, or related incentives.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
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