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Microsoft · 11 hours ago

Critical Environment Field Service Engineer

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$103K/yr - $203K/yr

3+ years exp

Microsoft is committed to cultivating an inclusive work environment and is seeking a Critical Environment Field Service Engineer (FSE) for its Cloud Operations & Innovation (CO+I) team. The role involves ensuring compliance and operational efficiency in data center operations while managing critical environment availability and service delivery.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Ensures compliance with data center business units and service-level policies

Engages with appropriate teams and resources to execute tasks or projects

Manages programs associated with area of responsibility

Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget

Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns

Participates in Root Cause Analysis (RCA) process as appropriate

Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency

Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)

Reduce high-impact and human-error Critical Environment (CE) incidents year over year

Deliver on cost/energy efficiency initiatives

Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters

Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed

Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring

Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)

Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Shares best practices; assists others in learning role, process, procedures

Provides mentorship across data centers for specific expertise

Seeks training opportunities that meet the interest of the business as well as own career goals and objectives

Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs

Suggests improvements in implementation based on depth of understanding

Contributes to a positive team environment by learning and adopting best practices

Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team

In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)

Qualification

Critical Environment InfrastructurePhysical IT InfrastructureData Center OperationsApplicable CertificationsServer Deployment ProjectsTeam CollaborationMentorshipProblem Solving

Required

High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport

Preferred

Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) + OR equivalent experience

Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications